Customer Care
Frequently Asked Questions
What types of pain can it relieve?
Need Innovations is ideal for treating neck, shoulder, and upper back pain, neck hump/dowager's hump, forward head posture, pinched nerve in the neck, TMJ, tension headaches, migraines.
Can I use it anywhere?
Yes, the Need Innovations Massager is completely portable & requires no cables.
What if it doesn't work for me?
The Need Innovations™ Massager comes with a 30-day money-back guarantee that starts only when you receive the product. We're offering this guarantee because we're confident that our product works. If you're not completely satisfied with the results, contact our support team at support@neddinnovations.net for a refund.
Can you use it in bed?
Yes, it can be used in bed—the massage, heating, EMS, and acupressure functions will work in bed as well. However, the stretching technology won't work as it requires a hard surface. If lying on the floor is difficult for you, you can use a blanket to make the surface softer. This way, the stretching technology will still function effectively.
Can I use it if I have a fused neck?
It’s generally recommended to avoid stretching and massage for six months following neck fusion surgery. Therefore, if you’ve had neck fusion surgery within the last six months, we do not recommend using the Need Innovation Massager as your neck is still recovering. If it has been more than six months, you can safely use the Need Innovations Massager.
How fast will I feel better?
The pain, stiffness and discomfort significantly reduce after the 1st session (15 min), but for long term results we recommend using the device for at least 14 days (15 min/day).
90% of our customers completely got rid of neck pain/neck hump and/or tension headaches after using the Need Innovations Massager every day for 14 days.
Fixing the root cause of pain requires consistency above all else.
Do you sell this product on Amazon?
To avoid middlemen hiking up the prices, we don't sell on marketplaces. We sell exclusively on our website.
Disclaimer: Be aware that several companies produce products similar to our Need Inovations massagers, and our products may appear on other websites, potentially causing confusion or deception.
How do I use it?
The Need Innovations Massager has a built-in rechargeable battery, one full battery lasts for 25-35 sessions, a full charge takes 3-5 hours (depending on the power source). the charging cable is included with the product.
How is it powered?
The Need Innovations Massager has a built-in rechargeable battery, one full battery lasts for 25-35 sessions, a full charge takes 3-5 hours (depending on the power source). the charging cable is included with the product.
Will this provide long term relief?
That’s exactly why we created this device. We noticed plenty of devices on the market offering short-term relief, but none provided a long-term solution. That’s why we developed our own device to address neck pain, stiffness, headaches, neck humps, and forward head posture for lasting results.